Terms & Conditions

Key Principles

We treat the safety and wellbeing of all children attending our Academy as our highest priority. We reserve the right to remove from any session any person who is found to be engaged in offensive activity, bullying of others, disruptive behavior, or for any other reason where we consider a person's behavior to be detrimental to the interests or safety of persons attending a session. In the event of your removal from a session for any of these reasons, no refund of any fees paid by you shall be made.

With so many students involved in the sessions at our Academy, we acknowledge it is our responsibility to have clear safeguarding policies that are accessible to and adopted by everyone in our sports community. We are proud of our achievements in protecting young players and turning 'best practice' into everyday practice.

• The child's welfare is, and must always be, the paramount consideration. All children and young people have a right to be protected from abuse regardless of their age, gender, disability, culture, language, racial origin, religious beliefs, or sexual orientation.
• All suspicions and allegations of abuse will be taken seriously and responded to swiftly and appropriately.
• Working in partnership with other organizations, children and young people, and their parents and carers is essential.

Participant Conduct

• It is important that participants attend 100% of the sessions to receive the full benefit of the coaching program.
• Participants are required to train at their scheduled class times in order to maintain appropriate coach-to-participant ratios.
• We recommend that all participants attend a sports program with one company only. Different approaches from different companies at the same time can have a detrimental effect on the participant's progress.
• Participants are required to arrive promptly at each session (at least 5 minutes prior to the start time), with their required sports apparel such as goggles, shoes, sports costume, and any other equipment as directed by the coach.
• Participants should not eat a heavy meal prior to class. A light snack only is advised. No food or chewing gum is allowed around the sports ground area.
• To ensure that our coaches have the undivided attention of the participant, we request that parents refrain from talking or interacting with the child or coach throughout the session.

Mandatory Uniform Requirements

All participants must wear the appropriate PSA Academy uniform for their sport. Uniforms are mandatory and must be purchased from the Academy.

Class Cancellation Policy

• Cancellations must be made a minimum of 4 hours before the scheduled class time.
• If you cancel less than 4 hours before the class, or if you do not show up, you will lose that class session with no refund or makeup option.
• This policy ensures fair scheduling for all participants and allows us to fill spots with other students.

Behavior & Discipline Policy

We are committed to maintaining a positive, safe, and respectful environment for all participants. While we work with families to address behavioral issues, persistent misbehavior or rudeness will not be tolerated.

This policy is designed to protect the learning environment for all participants and ensure the safety and wellbeing of everyone at our Academy.

Parent / Guardian Responsibility

Drop-Off and Pick-Up Policy

• Parents or guardians must accompany their child during both drop-off and pick-up. It is solely the parents' responsibility to ensure that their child arrives at the location safely and is picked up promptly.
• Prosports Service LLC will take responsibility for the children during the class. However, there is a 15-minute window after the class ends for pick-up. Beyond this window, the responsibility reverts to the parents.
• Late pick-ups beyond the 15-minute window may result in additional charges or removal from the program.
• Parents are responsible for supervising their child/children before and after the lesson outside of class time.

Student Status

By booking a training session with us, you confirm that:

• You are legally capable of entering into an agreement; or
• You are at least 18 years old; or
• A parent or guardian has entered into the agreement on the student/participant's behalf.

Payment Terms & Conditions

• All term and monthly payments must be made in advance.
• 1-Month packages are valid for 30 days from the date of the first class attended. 3-Month packages are valid for 90 days from the date of the first class attended.
• Packages should be renewed on time or you risk losing the child's place in the program.
• If you are registering once the term has already commenced, you will be required to pay for all remaining sessions in the coaching term.
• Paid term sessions are valid only during that term and cannot be transferred to the next term.
• All registrations/bookings are to be made via our website on a first-come, first-served basis.

Annual Registration Fee

• This registration fee is payable upon initial enrollment and must be renewed annually from the date of payment.
• The registration fee covers administrative costs, participant insurance, and access to Academy facilities.
• The annual registration fee is non-refundable and non-transferable.

Timetable & Venue Changes

The Academy reserves the right to modify class timetables and venue locations as necessary due to operational requirements, facility availability, or unforeseen circumstances.

• In the event of a timetable or venue change, we will provide advance notice whenever possible and offer alternative class times or locations.
• If the alternative options provided are not suitable for your schedule, you may request a credit note for the remaining sessions in your package.
• No cash refunds will be provided for timetable or venue changes. Only credit notes will be issued, which can be used toward future bookings at the Academy.
• Credit notes are valid for 6 months from the date of issue and are non-transferable.

Paid Package Extensions

In exceptional circumstances, package extensions may be available at the discretion of the Academy management. Extensions are subject to the following terms:

Refund & Makeup Class Policy

• We do not offer refunds or makeup lessons for missed sessions, except in the circumstances outlined herein. However, if we cancel a session, a makeup lesson will be offered.
• Makeup classes are only allowed ONE time for monthly and termly packages. Makeup classes must be booked during the same period of their current sessions and the original class must be cancelled at least 4 hours before the scheduled class time.
• Makeup classes cannot be carried over to the following term, nor will they be reimbursed if unused.
• We will consider makeup sessions on a case-by-case basis. In the event of an illness, a doctor's note must be provided.

Full Refund Eligibility

Full refunds for cancellations will only be issued under the following circumstances:

• Major illness
• Major injury
• Hospitalization and rehabilitation exceeding two weeks

Medical documentation is required for all refund requests in the above circumstances.

Health & Safety

We request information concerning any medical conditions regarding the person(s) wishing to train at the Academy so our staff/coaches can be made aware and prepared in case of emergency. All medical information will be kept confidential and used solely for the safety and wellbeing of the participant.

Contact Information

For any questions or issues, please contact us:

Acknowledgment & Agreement

By enrolling in PSA Academy / ProSports Academy programs, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. These terms constitute a binding agreement between you and Prosports Service LLC.

• You have read and understood these Terms and Conditions
• You agree to be bound by these Terms
• You have the authority to agree on behalf of the participant (if a minor)
• You accept all risks associated with participation